In this agreement, ‘we’ means 'Crowland Carpets', ‘you’/’user’ means the customer, as the context requires.

By placing an order with us, you’re accepting these Terms and conditions.

We may amend this document at any time by posting the amendments on this page. The revised terms will take an immediate effect when they are posted unless specified. By using us, you are agreeing to all the terms and conditions mentioned below.

These conditions do not affect your statutory rights as a Consumer.

All work carried out by Crowland Carpets are subject to the following terms and conditions:


1.1) No work is to be done other than specified overleaf.

1.2) Unless otherwise agreed by us in writing, these conditions shall apply to all orders placed with us whether or not they shall be expressly incorporated.

1.3) Any stipulations or conditions in the customer’s order form which would conflict with these conditions shall be inapplicable unless expressly agreed by us in writing when acknowledging the order in question.

1.4) If you have provided your own measurements, you are responsible for these being accurate and Crowland Carpets accepts no liability if the flooring does not fit. Therefore, please make sure that these are correct at the time of ordering to avoid any issues after delivery.


2.1) Unless previously withdrawn this estimate expires after three months from the date hereof and we reserve the right to revise this estimate if necessary after this time.

2.2) Where a quotation is based on a specific quantities but the whole order as quoted is not placed with us the right is reserved to revise the prices quoted.

2.3) Any increase in price of labour, increase in price of materials imposed by manufacturers, and any increase in statutory taxes shall be borne by the customer.

2.4) Any extra expense occasioned by the variation of quantities, sizes of instructions or resulting from any unforeseen matters arising during the course of the work shall also be borne by the customer.

2.5) Where the estimate is based upon bill of quantities, and in any case whereat work requires measurement on completion, quantities and measurements are to be arrived at in accordance with the standard method adopted by the Royal Institute of Chartered Surveyors. Where we have quoted lump sum estimates based upon measurements taken from plans or on site, any alteration in the dimensions involving additional areas of labour shall be charged pro rata to the rates on which the estimate was based. No reduction on the estimate will be allowed unless the reduction is agreed by us before the work is commenced.

2.6) Where a sub floor cannot all be inspected we cannot be responsible if its condition is below a suitable standard for the floor covering.


3.1) Access to the customers premises shall be afforded in reasonable time and if the customer fails to permit the work to be carried out within thirty days of being notified by us that we are ready to carry out installations then the customer shall be liable to pay forth with the total amount due as shown as overleaf.

3.2) If the floor layers are unable to carry out their contract at the agreed time or during the works are halted or hindered due to any circumstances beyond their control day rates will be charged at the rate that is stated on the invoice.

3.3) The customer shall be responsible for the safe custody of, and for any loss or damage of, or to our materials and property from the time of their arrival at the prescribed destination and surplus materials until completion of the work.

3.4) The customer shall further be responsible at all times for safe working conditions including provisions of all necessary hoists, lighting and electric current, and for providing safe access to his premises, the customer shall have observed all statutory obligations for the health and safety of work people and in relation to any of the fore going matters shall indemnify us against all injury to or in respect of the property or person of any of our floor layers or other work people howsoever caused while in or about the customers premises.

3.5) It is the responsibility of the customer to check and inspect the carpet for faults, shading, colour variation etc prior to fitting. Failure to do so is done at the customers own risk.



4.1 All goods and service repair parts will remain the property of the Company until the price has been paid in full and the customer shall remain a bailee only until payment is made.

4.2) Any complaint by the customer relating to this invoice must be made by the customer to the Company in writing within 14 days of the invoice date.


5.1) The ownership of all materials, whether fitted or unfitted, shall remain with us and we reserve the right to dispose of the materials, until payment has been made. Such payment shall become due prior to any works carried out.

5.2) All materials on site, whether fitted or unfitted are at the customers sole risk.


6.1) We guarantee to replace without charge any defective materials and to carry out such remedial work as may be directly attributable to faulty workmanship during the period of six months from the date of completion of the work but this guarantee shall be invalidated if any of the materials used in the installation have been misused or tampered with. Immediate notice is to be given of any defect in materials or workmanship.

6.2) This guarantee does not affect the statutory rights of the customer.


7.1) The customers premises are to be efficiently ventilated and heated before, during and after  laying to prevent dampness affecting the flooring, this applies particularly to timber, cork, rubber and linoleum floors. We shall not be liable for any defect in the flooring caused by the customers’ failure to provide adequate heating and ventilation.

7.2) Whilst our floor layers will exercise due care and attention when laying out flooring, we shall not be liable for normal tolerances in materials, for damage to any decorations, skirting etc.

7.3) We shall not be liable for any loss, damage or delay arising from any strikes, lockouts, force  majeure, war or hostilities, government order or direction or any other circumstances beyond our control.


8.1) Variations of these conditions shall bind either party unless such a variation is in writing and signed by both parties.


9.1) The waiver by us or any breach of any of the foregoing terms or conditions shall not prevent the subsequent enforcement of that term or condition and shall not be deemed a waiver of any  subsequent breach.